COVID-19 – Frequently Asked Questions


General information

What to do if :

You have symptoms of Covid?

You have been in contact with someone who has Covid?

Are waiting for a Covid test?

You receive a positive Covid test result- with face-to-face or distance learning courses only?

You are returning from abroad?

Contact us at 514-325-0150, ext. 2298


4. Will the Fall 2020 session be held remotely?

The Fall 2020 session, both in the regular sector and in Continuing education, will be offered mainly by distance learning, with some activities in the workshops or laboratories, in compliance with health and safety guidelines to ensure your health and safety as well as that of the staff.

For the Continuing Education and Business Services sector, the start of Fall activities will vary according to the start dates of each programs and trainings offered.

5. Can I access the College and its campuses?

The College remains closed until the return in August.

6. Will the calculation of the R-Score be considered for the fall 2020 session since it is done remotely?

On May 26th, the Ministry of Education and Higher Education has lifted the relaxation measure that had been implemented regarding the R-Score calculation. We can expect the situation to return to normal for the Fall 2020 session. 

7. In this context, what happens to the English Exit Exam?

On May 26th, the Ministry of Education and Higher Education has lifted the relaxation measure that had been implemented regarding the English Exit Exam. We can expect the situation to return to normal for the Fall 2020 session. 

8. Are all student stays and internships abroad cancelled for the Fall 2020 session?

Considering the current situation and the difficulty of predicting how it will evolve this Fall, the International Development Bureau has decided to suspend all international projects planned for the Fall 2020 session. It is our duty to ensure the health and safety of students during a stay abroad and the uncertainty in which you are currently living no longer allows us, in the short term, to consider safe stays. Cancelled (or postponed) projects for the Fall of 2020 are :

  • The international project (3 months in Vietnam and Senegal), in the Social Sciences and Humanities program
  • Credited internships in Fashion Design: Nantes (France), Raglan (New Zealand), Amsterdam (The Netherlands), Vancouver (Canada)
  • The Nelligan production project in Switzerland with the Music program

For the Winter and Spring 2021 projects, we will take the time in the Fall to re-evaluate the situation and feasibility of these projects based on the reality of the moment.

9. Will I receive my student financial assistance payments?

Following the announcement of the closure of all educational institutions to prevent the spread of COVID-19, educational financial assistance payments will be made as scheduled.

If for any reason your assistance is suspended, do not hesitate to contact

Do you have questions about the Canada Emergency Response Benefit, the Canada Child Tax Benefit increase, paying the special credit for the Goods and Services Tax, paying your electricity bill, renewing your driver's licence and health insurance card, or paying off a debt with your bank? Consult the document prepared by the Student Financial Assistance Service that answers all your questions here.

For more information on Student Financial Assistance, please click here.

For information on the Canadian Emergency Benefit for Students, click here.

10. What resources are available if I need psychosocial help or support?

If you need help and wish to talk about it, we recommend that you contact Info-social 811 (option 2 on your numerical keypad).

By calling 811, you can quickly reach a professional in psychosocial intervention. The service is open 24 hours a day, 365 days a year. Anyone residing in Quebec can call Info-Social 811 for themselves or a loved one.

Professionals from the Info-Social 811 service provide advice and can answer questions of a psychosocial nature. If necessary, they can also refer you to an appropriate resource in the health and social services network or a community resource.

Here are examples of situations where you can call Info-Social 811:

  • You're going through a situation that makes you anxious
  • You have concerns for a loved one
  • You are experiencing difficulties in your family or your couple
  • You're grieving
  • You have questions about other situations or behaviours that concern you.

You can also call 211. This is an information and reference service on socio-community resources that is easily accessible and available 7 days a week, from 8:00 a.m. to 6:00 p.m., 365 days a year. The service can respond to various social and community concerns:

  • Food Aid
  • Defense of Rights
  • Government Services
  • Etc.

211 also makes available all information on socio-community resources on their website. You can do your research at any time by going to the following link:

Finally, you can contact the community organization called ALAC that continues to offer it services to newly arrived immigrants by phone or video-conference. Their advisors are available to respond to all your settlement and employment needs, from Monday to Friday from 9am to 5pm.

To request an appointment, fill up the online form or you may also contact them at 514-737-3642.

11. What are the best ways to stay informed?

For the overall situation surrounding the COVID-19 pandemic, it is essential to get information from reliable sources, such as press conferences by the Prime Minister and the General Director of Public Health. To stay calm, reduce stress and stay positive, all psychological health professionals recommend spending a reasonable amount of time listening to programs about the pandemic, as well as accessing all available resources for distraction, balance and communication with friends and family.

The best way to stay informed about the activities and updates related to the College is to consult regularly:

  • Your MIO
  • Our Website
  • Our Facebook page

Future students

12. Is the admission process for the fall semester compromised?

The Continuing Education admission dates are being maintained. We are closely monitoring the situation and if we need to change these dates, we will inform you.

Strategies for coping with social distancing measures

First of all, it is important to follow the Government of Quebec and Public Health directives, which are continually evolving.

As for the attitude to adopt, under no circumstances should one act impulsively. It is also important not to be in denial. When you live in denial for too long, reality becomes more difficult. We have no choice but to accept this situation.

At this moment, we're facing with reorganizing our schedule and routine. This could be an opportunity to take a break, take a breather, take a different pace.

Here are some tips that can help you get through this extended time at home:

  1. Create a schedule: neither too flexible nor too rigid, it is helpful to get up and go to bed at a reasonable time. Set a few goals for the day. Eat at regular times.

In your schedule, plan sometime each day for the following:

  • 1 hour without a screen, in peace and quiet, alone (you can read, listen to music, tidy up your room, etc.).
  • A moment of socialization that can be experienced at a distance.
  • A moment of rejuvenation (a walk outside, a game, the arts, etc.).
  • A moment of physical energy expenditure (going for a run outside, follow a workout video on YouTube, doing sit-ups in your living room, etc.).

You can also take advantage of this opportunity to get ahead of your school work (when possible), do housework or all those little projects that you've been putting off for a long time.

For those of you who are roommates, you can also, between roommates, take turns cooking dinner, share books or suggestions for series, exercise together.

2. Limit alcohol, caffeine, nicotine and other drugs: in these situations, some people may be tempted to use certain substances. Be aware that such actions can make you more anxious in the medium-to-long term. If you use more than usual, it may be a sign that you need to talk to someone.

3. Try different ways to relax and calm down:

a) Try meditation and relaxation techniques. You can download an application such as "Insight Timer" or "Calm" and try different guided relaxations.

b) Draw, color, write.

c) Sing, dance (you can get inspired by YouTube videos of "Just Dance").

Finally, if possible, limit your consumption of information and social networks. It is normal to seek reassurance and limit uncertainty. However, this cannot be done completely. Information arrives quickly and you may feel anxious.

If you cry a lot, have trouble sleeping, are very impatient with your loved ones, or can no longer function, try the means suggested above and ask for help (see the available resources suggested in question 15 of this FAQ).

This period requires a great deal of adaptation on the part of everyone, on an ongoing basis.

Thank you for taking care of yourself.

[1] Many thanks to Andrée-Anne Provençal, psychologist at the Cégep de Baie-Comeau for agreeing to share this message.


  • We remind you that in the current circumstances, it is important to respect the instructions of our Government and to follow the advice of Public Health specialists, which is disseminated by reliable sources of information and which enables us to maintain an informed view of the situation. The actions we take will make a difference, reducing the risks to people whose health is fragile.
  • At the same time, we must also take care of ourselves: the need to isolate ourselves physically should lead us to turn to electronic tools and social media to communicate with each other and thus maintain social relationships that are essential to our well-being.

    For any other questions concerning the situation related to the College, we invite you to write to