COVID-19 – Frequently Asked Questions


General information

1. Is the College open?

On April 27th, our Prime Minister announced that high school, CEGEP and university students will not be able to take their classroom courses again until the end of August. For our CEGEP, this confirms, first of all, that there will be no return to the classroom by the end of the winter 2020 session and that teaching and evaluation will continue by distance learning, as will be the case for the courses offered this summer.

For students in the Continuing Education and Business Services sector, the start of fall activities will vary according to the start dates of each of the programs and training offered.

The teaching modes of delivery for Fall 2020 (face-to-face, remote learning or hybrid delivery modes) will be specified according to the directives that will be issued by the General Management of Quebec Public Health.

2. Is there a confirmed case of COVID-19 reported at the College?

To this date, no cases of coronavirus have been reported at Marie-Victorin College.

3. What should I do if I have symptoms similar to the flu or a cold?

Stay home and consult the general information kit provided by the Government of Quebec on the coronavirus (COVID-19).

Call 1-877-644-4545. They will be able to direct and inform you accordingly.

4. If I receive confirmation that I have contracted the coronavirus, do I need to notify the College?

If you have contracted the coronavirus, we ask you to notify the College at the following address:


5. Will the Fall 2020 session be held remotely?

The College’s Management is observing the evolution of the pandemic and is closely following the directives of the Public Health Department. According to the current trend, we consider it preferable to envision a Fall 2020 session where teaching, both in the Regular sector and in Continuing Education, will be mainly delivered via remote learning. Although, some activities such as workshops or laboratory work will be conducted in person, while ensuring full compliance with health guidelines for your safety and health as well as that of the staff. We are currently meeting with the teaching teams and consulting with the authorities to clarify the implementation of this session. We are expecting to receive more guidelines from the Ministry of Education and Higher Education.  We will update you on all relevant information accordingly and we assure you that you have our full support in this challenging situation.

6. Can I access the College and its campuses?

A new procedure for Student Retrieval of Personal Belongings should be implemented as of June 1st subject to Public Health instructions. The student community will be informed as soon as possible.

7. Will there be remote learning or other alternative means available if the closure continues?

Alternative remote learning solutions for the continuation of your courses have been put in place and the session will resume the week of April 6th. All information on this subject will be communicated by MIO to the students. We invite you to check your MIO regularly.

8. In this context, what happens to my R score?

On April 17th, the Ministry of Education and Higher Education announced that, with regards to the R score, the 2020 Winter session will be excluded from the calculation.

9. In this context, what happens to the English Exit Exam?

The Ministry of Education and Higher Education has announced that the May 13th English Exit Exam has been postponed. All relevant information will be sent to the students concerned. Check your MIO regularly.

We have to wait for our Government instructions regarding the possibility of regrouping for an event. For the moment, it is impossible to hold such events, but we do not yet know if this will be the case in May.

10. Could the session be cancelled?

The Ministry of Education and Higher Education encourages remote learning or any other alternative means of education in order to ensure the purpose of the session.

11. Will I be penalized if I have books or material to bring back to the College?

Considering the exceptional situation, the deadlines associated with the borrowing of books or equipment are suspended. You will be able to return the material when classes resume without penalty fees.

12. Are all student stays and internships abroad cancelled?

As requested by the Government, all stays abroad, including; school trips, internships, student exchanges, international mobility programs and colloquium have been cancelled. The persons concerned have been contacted in this regard.

In addition, students and staff who were involved in activities abroad were repatriated.

13. Is the pre-registration for summer school cancelled?

No, the dates of the pre-registration have not been modified. We are closely monitoring the situation and if we need to change these dates, we will inform you.

14. Will I receive my student financial assistance payments?

Following the announcement of the closure of all educational institutions to prevent the spread of COVID-19, educational financial assistance payments will be made as scheduled.

If for any reason your assistance is suspended, do not hesitate to contact or

Do you have questions about the Canada Emergency Response Benefit, the Canada Child Tax Benefit increase, paying the special credit for the Goods and Services Tax, paying your electricity bill, renewing your driver's licence and health insurance card, or paying off a debt with your bank? Consult the document prepared by the Student Financial Assistance Service that answers all your questions here.

For more information on Student Financial Assistance, please click here.

For information on the Canadian Emergency Benefit for Students, click here.

15. Are there resources I can turn to if I feel anxious about this crisis situation?

If you feel anxious during this period and wish to talk about it, we recommend that you contact Info-social 811 (option 2 on your numerical keypad).

By calling 811, you can quickly reach a professional in psychosocial intervention. The service is open 24 hours a day, 365 days a year. Anyone residing in Quebec can call Info-Social 811 for themselves or a loved one.

Professionals from the Info-Social 811 service provide advice and can answer questions of a psychosocial nature. If necessary, they can also refer you to an appropriate resource in the health and social services network or a community resource.

Here are examples of situations where you can call Info-Social 811:

  • You're going through a situation that makes you anxious
  • You have concerns for a loved one
  • You are experiencing difficulties in your family or your couple
  • You're grieving
  • You have questions about other situations or behaviours that concern you.

You can also call 211. This is an information and reference service on socio-community resources that is easily accessible and available 7 days a week, from 8:00 a.m. to 6:00 p.m., 365 days a year. The service can respond to various social and community concerns:

  • Food Aid
  • Defense of Rights
  • Government Services
  • Etc.

211 also makes available all information on socio-community resources on their website. You can do your research at any time by going to the following link:

Finally, you can contact the community organization called ALAC that continues to offer it services to newly arrived immigrants by phone or video-conference. Their advisors are available to respond to all your settlement and employment needs, from Monday to Friday from 9am to 5pm.

To request an appointment, fill up the online form or you may also contact them at 514-737-3642.

16. Can I still plan outings with my friends?

As mentioned by the Government of Quebec, it is requested that you do not gather and stay home.

17. Can I plan a trip while the College is closed?

As mentioned by the Government of Quebec, it is requested that you do not plan a trip outside and that you stay at home.

18. What are the best ways to stay informed?

For the overall situation surrounding the COVID-19 pandemic, it is essential to get information from reliable sources, such as press conferences by the Prime Minister and the General Director of Public Health. To stay calm, reduce stress and stay positive, all psychological health professionals recommend spending a reasonable amount of time listening to programs about the pandemic, as well as accessing all available resources for distraction, balance and communication with friends and family.

The best way to stay informed about the activities and updates related to the College is to consult regularly:

  • Your MIO
  • Our Website
  • Our Facebook page

Future students

19. How will applications and entrance tests for regular education programs be processed?

Applications are processed normally. Special measures are being put in place for hearings and other admission tests. Those concerned will be contacted shortly.

20. Is the admission process for the fall semester compromised?

At this time, SRAM is maintaining its deadlines and we will process applications as usual.

The Continuing Education admission dates are also being maintained. We are closely monitoring the situation and if we need to change these dates, we will inform you.

Strategies for coping with social distancing measures

First of all, it is important to follow the Government of Quebec and Public Health directives, which are continually evolving.

As for the attitude to adopt, under no circumstances should one act impulsively. It is also important not to be in denial. When you live in denial for too long, reality becomes more difficult. We have no choice but to accept this situation.

At this moment, we're facing with reorganizing our schedule and routine. This could be an opportunity to take a break, take a breather, take a different pace.

Here are some tips that can help you get through this extended time at home:

  1. Create a schedule: neither too flexible nor too rigid, it is helpful to get up and go to bed at a reasonable time. Set a few goals for the day. Eat at regular times.

In your schedule, plan sometime each day for the following:

  • 1 hour without a screen, in peace and quiet, alone (you can read, listen to music, tidy up your room, etc.).
  • A moment of socialization that can be experienced at a distance.
  • A moment of rejuvenation (a walk outside, a game, the arts, etc.).
  • A moment of physical energy expenditure (going for a run outside, follow a workout video on YouTube, doing sit-ups in your living room, etc.).

You can also take advantage of this opportunity to get ahead of your school work (when possible), do housework or all those little projects that you've been putting off for a long time.

For those of you who are roommates, you can also, between roommates, take turns cooking dinner, share books or suggestions for series, exercise together.

2. Limit alcohol, caffeine, nicotine and other drugs: in these situations, some people may be tempted to use certain substances. Be aware that such actions can make you more anxious in the medium-to-long term. If you use more than usual, it may be a sign that you need to talk to someone.

3. Try different ways to relax and calm down:

a) Try meditation and relaxation techniques. You can download an application such as "Insight Timer" or "Calm" and try different guided relaxations.

b) Draw, color, write.

c) Sing, dance (you can get inspired by YouTube videos of "Just Dance").

Finally, if possible, limit your consumption of information and social networks. It is normal to seek reassurance and limit uncertainty. However, this cannot be done completely. Information arrives quickly and you may feel anxious.

If you cry a lot, have trouble sleeping, are very impatient with your loved ones, or can no longer function, try the means suggested above and ask for help (see the available resources suggested in question 15 of this FAQ).

This period requires a great deal of adaptation on the part of everyone, on an ongoing basis.

Thank you for taking care of yourself.

[1] Many thanks to Andrée-Anne Provençal, psychologist at the Cégep de Baie-Comeau for agreeing to share this message.


  • We remind you that in the current circumstances, it is important to respect the instructions of our Government and to follow the advice of Public Health specialists, which is disseminated by reliable sources of information and which enables us to maintain an informed view of the situation. The actions we take will make a difference, reducing the risks to people whose health is fragile.
  • At the same time, we must also take care of ourselves: the need to isolate ourselves physically should lead us to turn to electronic tools and social media to communicate with each other and thus maintain social relationships that are essential to our well-being.

    For any other questions concerning the situation related to the College, we invite you to write to